Returns & Exchanges

Refunds

At S H O G A D E, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer free returns and exchanges within 30 days of purchase. To initiate a return or exchange, please contact our customer service team at customercare@shogade.com and we will provide you with a prepaid shipping label. Please note that items must be returned in their original condition with all tags attached.

RETURN & EXCHANGE POLICY

What are your delivery options?

As per your choice, we offer a range of delivery options.

Standard delivery at no extra cost for purchases over £60
First class delivery £4.99
Next day delivery, depending on quantity and weight will incur extra cost

An additional cost is also expected with international delivery

Once we have received your returned item, we will inspect it to ensure that it is in its original condition. If everything checks out, we will issue a refund to your original method of payment within 5-7 business days. If you have any questions about the status of your refund, please don't hesitate to contact our customer service team.